Grupo NGN Blog

Call Center vs Contact Center

Call Center vs Contact Center

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Ready for new State TCPA laws?

Ready for new State TCPA laws?

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...

Houseplant Appreciation Day

Houseplant Appreciation Day

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...