Grupo NGN Blog
Outbound Fundraising Data Analysis Uncovers Key Area of Improvement
NGNInsights is a Contact Center performance and gamification tool developed by team of data analysts, video game...
What is Contact Center Artificial Intelligence
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform...
NGNCloudComm Recognized as #1 CCaaS Partner by G2 in Spring 2023 Report
NGNCloudComm recognized as the top CCaaS solution partner and awarded for excellent customer service. Coral Springs,...
TTS: NGNCloudComm Text to Speech Options
What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...
Call Center vs Contact Center
What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...
Ready for new State TCPA laws?
Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...
Predictive AI Outbound Dialing with NGNCloudComm
Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...
NGNCloudComm Redefines Optichannel
Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....
When is AI BS and what is ChatGPT
The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...
Houseplant Appreciation Day
January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...
NGNInsights 2.7.4 Introducing the Dashboard
The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...
NGNInsights™ Provides AI Powered Analytics, Dashboards, and Gamification for Nice InContact™
Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler...