Grupo NGN Blogs

Outbound Fundraising Data Analysis Uncovers Key Area of Improvement

NGNInsights is a Contact Center performance and gamification tool developed by team of data analysts, video game...

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform...

NGNCloudComm recognized as the top CCaaS solution partner and awarded for excellent customer service. Coral Springs,...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...

Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler...

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