Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the...

Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the...
NGNCloudComm users already have what they need to be compliant with Oklahoma’s “Mini TCPA” law, HB 3168, that goes...
Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX)....
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and...
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Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not different for the CCaaS (Contact Center as a Service) world. We live in a...
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel...
[dg_adh_heading title_prefix="At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are inefficient or just too time consuming."...
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software to increase your agent’s performance for real and not as a figurative...
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Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the...
I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies – especially the contact center solution – to the cloud. It was interesting...