by Javier Limones | Aug 9, 2022
Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This is the first entry in a new series in which we are going to delve into the concept of Total Experience (TX). We welcome comments and dialog...
by Javier Limones | May 12, 2022
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and now are being extended in multiple cases to B2B interactions. For...
by Javier Limones | Apr 6, 2022
Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not different for the CCaaS (Contact Center as a Service) world. We live in a different kind of world now where the threat of Cyberwarfare looms over...
by Javier Limones | Mar 23, 2022
At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are inefficient or just too time consuming. Our award-winning Contact Center solution, NGNCloudComm allows you to decide what is the best strategy to...
by Javier Limones | Feb 10, 2022
Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen Recording feature. No longer do you need to use third party applications with the corresponding complexity, control, management of recordings, etc. Any...
