How Carriers Plan to Change Business Texting with 10DLC

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation.  While there was a high degree of panic, there was a much lower degree of...

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who asked to delay will automatically be “enabled” by June 30th in compliance...

The Reports of TCPA’s Death Are Greatly Exaggerated

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid.  While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before...