Geoff Beckstrom Entries

Call Center vs Contact Center

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on phone calls while a Contact Center would connect with people across multiple channels. These additional channels may include text, email, webchat,...

Ready for new State TCPA laws?

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US states. NGNCloudComm users are already prepared for any Contact Center legal changes due to its robust business rules engine.Ready for new State...

Predictive AI Outbound Dialing with NGNCloudComm

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a built in SIP stack which means that it has full inbound and outbound dialing capabilities without requiring a costly PBX or UCaaS system. Contact...

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer multiple channels to provide customers their “optimal” or “optimum”...
Houseplant Appreciation Day

Houseplant Appreciation Day

Jan 10, 2023 |

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...

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