The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am...
When is AI BS and what is ChatGPT
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Geoff Beckstrom Entries
Houseplant Appreciation Day
January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...
NGNInsights 2.7.4 Introducing the Dashboard
The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...
NGNInsights™ Provides AI Powered Analytics, Dashboards, and Gamification for Nice InContact™
Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler for Nice InContact™ users, regardless of the channels utilized, to add the...
Contact Center Bill of Rights
On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the Constitution—the Bill of Rights. These 10 amendments outlined key rights and...
Top 10 Ways to Maximize Using a Store to Motivate your Contact Center Employees
Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center. NGNInsights our award-winning gamification and performance platform comes...
NGNCloudComm wins 2022 Customer TMC Labs Innovation Award
NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC “We chose the Grupo NGN NGNCloudComm to win the 2022 CUSTOMER TMC Labs...
Monthly Savings with NGNCloudcomm
Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple...
Is Gamification Driving Positive Results in Your Contact Center?
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Record Strategies and Lead Scoring
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ROI: The Only Contact Center Acronym That Matters
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The Brains Behind Grupo NGN
The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and...