The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am...

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am...
January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While...
The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...
Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler for Nice InContact™ users, regardless of the channels utilized, to add the...
On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the Constitution—the Bill of Rights. These 10 amendments outlined key rights and...
Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center. NGNInsights our award-winning gamification and performance platform comes...
NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC “We chose the Grupo NGN NGNCloudComm to win the 2022 CUSTOMER TMC Labs...
Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple...
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How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first[dg_adh_heading title_prefix="ROI Focus" _builder_version="4.18.0"...
[dg_adh_heading title_prefix="Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software from faceless vendors"...
The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and...