Geoff Beckstrom Entries

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer multiple channels to provide customers their “optimal” or “optimum”...

When is AI BS and what is ChatGPT

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally a bit of a skeptic and having spent 15 years in the technology industry before entering the Contact Center industry, I pushback when I see buzz...

Houseplant Appreciation Day

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While COVID-19 forced Contact Centers around the globe into remote work, today a lot of Contact Centers are deciding how best to move forward. NGNCloudComm...

NGNInsights 2.7.4 Introducing the Dashboard

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance improvement over time. Current NGNInsights customers will be notified of the release availability to schedule their update and receive the additional...