by Andrei Carvalho | May 11, 2022
30 days free trial Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure...
by Andrei Carvalho | Mar 31, 2022
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts and a team with more than 100 combined years of experience with Omnichannel contact centers solutions. NGNInsights improves agents and supervisors...
by Andrei Carvalho | Mar 16, 2022
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software to increase your agent’s performance for real and not as a figurative speech. As part of this release, we have enhanced our Supervisor-Agent and...
by Andrei Carvalho | Feb 24, 2022
If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that. NGNShadowCoach is our screen monitoring and live supervisor-to-agent chat system designed for Contact Centers. Simple to install and user friendly, it is a...
by Andrei Carvalho | Sep 20, 2021
I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies – especially the contact center solution – to the cloud. It was interesting because these requests came from non-IT people – heads of operations,...
