30 days free trial
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If you’re looking for a way to screen monitoring and coach your agents, we have the best answer for that.
View multiple monitors and hear both system audio and microphone audio
Chat tool between Supervisors and Agents
Monitor silently when required
Low bandwidth usage on each agent machine
Create simple auto-recording rules for your team members
Start Your 30 days free trial
Just plug and play
Single file simple install
Once the file is installed on agent’s workstations they are automatically logged into NGNShadowCoach when they log into Windows, even after the machine has been rebooted or turned off. You can be certain that the monitoring will be active when you need it.
Web based monitoring
There is nothing to install on supervisor machines at all! Monitoring and chat is done from a user-friendly web platform. This makes it simple for a supervisor to monitor agents as needed.
